Big Torch Key Vacations from $505

Staff was friendly, check in and check out were smooth.

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Great experience

Amazing

Check in was a hit or miss. We weren’t able to get our code until we paid the security deposit which the link that was provided was not working so it was a bit of a hassle. Also, when we officially got settled we noticed a few issues throughout the unit. One of the rooms is missing a TV remote, and the TV itself appears to be glitching. Additionally, neither of the showers is producing hot water. We also noticed a few stains on the sheets and pillows, and the blind handle is broken as well also a cockroaches big and small. When I called the front desk to make them aware of this situation, the man stated “it’s just one bug” when in fact there was multiple bugs and it made this stay very uncomfortable to the fact that I left early. Overall, one out of 10 I will give this day a five. There was no proper communication. There was no hot water. The freezer did not freeze, and there was also children running above our heads.